Get in Touch With Us
Whether you have spotted something that looks out of date, want to ask about a page, or simply have a thought to share, we would be glad to hear from you. Every message is read by a real person, and we do our best to reply to each one.
How to Reach Us
The quickest way to contact us is by email: [email protected]. We do not run a phone line or live chat, so email is the best route for any question, large or small.
We usually reply within two to three working days. At busy times, or over UK bank holidays, it may take a little longer, but we will not forget about you.
What You Can Write to Us About
- Corrections: if a fact, figure or detail on a page seems wrong or has changed, please tell us which page and what you noticed.
- General questions: if something we have written is unclear, ask and we will try to explain it more simply.
- Feedback: ideas for new topics, comments on how the site is laid out, or anything that would make your visit easier.
- Partnership or media enquiries: please put a short summary in your subject line so your message reaches the right place.
- Your personal data: requests to see, change or remove information you have shared with us.
Helping Us Help You
A few small details make a big difference. When you write, it helps to include:
- The web address of the page you are asking about
- A clear, short subject line
- A screenshot, if something looks broken or out of place
Please do not send passwords, bank details or other sensitive personal information by email. We will never ask you for them.
What We Cannot Do
We are an independent information site. We cannot handle complaints about, or make changes to, accounts you hold with other websites or services. If you have a problem of that kind, the best step is to contact that provider directly.
Your Information and Our Rules
When you email us, we only use your details to read and answer your message. You can find out how we store and protect what you send in our Privacy Policy. For the general rules that apply to using this website, including how our content may be shared, please see our Terms of Use.
Thank You
Reader messages are one of the main ways we keep our pages accurate and useful. A quick note pointing out a mistake or asking a question helps everyone who visits after you, so thank you for taking the time to get in touch.